Frequently Asked Questions
Buy/order online:
-What happens if I have items ordered and my computer crashes or gets powered off?-If I receive items that I am not happy with what do I do?
-Is it safe to place different orders for different days during the same login session?
-Can I switch from the flower department to the plant department without losing my order?
-If an item I want isn’t on the list how can I order it?
-How far in advance can I place my order?
-I have logged out of the Webshop and I haven’t received a confirmation email, what do I do?
-I have placed an order on the Webshop, I am now logged out and I want to make a change to it, how can I do that?
-Can I load the full price list on the one screen and then scroll up and down this?
-I forgotten my log in code/password, what should I do
Pricing:
-Are the prices I see on the Webshop guaranteed prices?-Are the prices excluding vat or including vat?
-Is there are delivery charges etc to be added to the prices shown?
Quality:
-How can I recognise the quality on the website?Quantity:
-What are the minimum order quantities when purchasing from J.van Vliet?
-What happens if I have items ordered and my computer crashes or gets powered off?
All items in your shopping cart are saved in our sytem. You don't receive an order confirmation. You can continue ordering when you are logged in again, when you logout you receive your email confirmation.
-If I receive items that I am not happy with what do I do?
Please send details/pictures to your supplier by email and explain the problem.
-Is it safe to place different orders for different days during the same login session?
Yes it's safe. When you logout, you will receive a separate confirmation email for different days.
-Can I switch from the flower department to the plant department without losing my order?
Yes, items in your shopping cart are saved. You don't lose those items when changing department.
-If an item I want isn’t on the list how can I order it?
Please use the comment box that appears in the cart. (Image below)
-How far in advance can I place my order?
For now 4 days, in the future we try to offer a orderlist where you can place a order for +/- 5 months in advance(these will be then without prices)
Guaranteed prices only for a few days.
-I have logged out of the Webshop and I haven’t received a confirmation email, what do I do?
Please contact your supplier and confirm if the order is received. Also in the cart is an option to confirm your order again by email. (Image below)
-I have placed an order on the Webshop, I am now logged out and I want to make a change to it, how can I do that?
Please login again, go to the cart, press the item you want to change and make the change you want.
Your order is changed then. (Image below)
-Can I load the full price list on the one screen and then scroll up and down this?
Yes, in the product groups you can select (show all).You can find (show all) at the bottom of the productgroup list. Please note: opening a full price list can cause performance problems. So please use the productgroups and search filter.
-I forgotten my log in code/password, what should I do?
contact you supplier to request your log in code/password. Or click in “Forgot password” on the login page to receive or log in code/password on your email. (Image below)
-Are the prices I see on the Webshop guaranteed prices?
Yes, Pressure and misprints reserved.
-Are the prices excluding vat or including vat?
All the prices are excl VAT.
-Is there are delivery charges etc to be added to the prices shown?
Please contact your supplier for that information.
-How can I recognise the quality on the website?
If you choose one of these two screen views on your settings, you will see the information of the quality of the products.(Images below)
Click the name of the item to see its product detail page. Here you can see the quality of the item. (Image below)
-What are the minimum order quantities when purchasing from J.van Vliet?
The minimums order quantities can vary from the different products. You can see the information of the minimum order quantities if you use one of these screens views. (Image below)
You can also see the information of the minimum order quantities if click the name of the item to see its product detail page.
